Resync Failed: 401 Unauthorized

Problem

The 401 Unauthorized error occurs when the Time/Date settings on your computer are not correctly configured for your region.


Resolution

  1. Verify Time/Date Settings:

    • Ensure your computer's Time and Date are set accurately to your current location.
    • Double-check that the Time Zone is correct for your region.
  2. Adjust Settings if Needed:

    • For Windows:
      1. Right-click on the clock in the taskbar.
      2. Select Adjust date/time.
      3. Enable Set time automatically and verify the time zone is correct.
  3. Retry Resync:

    • Once the settings are correct, attempt to resync your interface again.

Need more support?

Check out our community forum for answers to your questions.

Community Forum

Browse our product technical documentation.

View Documentation

Our support staff are available during normal business hours.